This privacy policy explains how Oakwood Hamlet collects, uses, and protects your personal information when you visit our website https://oakwoodhamletresorts.com or make a booking with us.

1. Information Collection: We are committed to protecting your privacy. We collect personal information only as necessary to process your booking and provide excellent service. Information collected may include your name, contact details, email address, identification proof, and payment information.
2. Use of Information: The information you provide will be used solely for:
   Processing and confirming your booking
   Communicating with you regarding your reservation
   Providing customer service and support
   Sending booking confirmations and updates
   Processing payments securely
   Complying with legal and regulatory requirements
3. Information Protection: Oakwood Hamlet is committed to ensuring your personal information is secure. We implement appropriate physical, electronic, and managerial procedures to safeguard the information we collect online and prevent unauthorized access.
4. Information Sharing: We do not sell, trade, or rent your personal information to third parties. Your information will only be shared with service providers necessary for processing your booking (such as payment gateways) and will never be used for unauthorized purposes.
5. Cookies and Website Usage: Our website may use cookies to enhance user experience. Cookies help us understand website traffic and improve our services. You may choose to disable cookies through your browser settings, though this may affect website functionality.
6. Communication: By providing your contact information, you consent to receiving booking confirmations, updates, and service-related communications from Oakwood Hamlet. We may also send promotional offers, which you can opt out of at any time.
7. Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Your Rights: You have the right to:
   Request access to your personal information we hold
   Request correction of any inaccurate information
   Request deletion of your data (subject to legal obligations)
   Opt-out of marketing communications
9. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.
10. Children's Privacy: Our services are not directed to children under 18 years of age, and we do not knowingly collect personal information from minors without parental consent.
11. Changes to Privacy Policy: Oakwood Hamlet reserves the right to update this privacy policy at any time. Any changes will be posted on our website. Continued use of our services after changes indicates acceptance of the updated policy.
12. Contact Us: For any questions, concerns, or requests regarding your personal information or this privacy policy, please contact us at:
    Email: contact@oakwoodhamletresorts.com
    Phone: +918894216793
    Address: Village Shungal, Shoghi, Shimla, Himachal Pradesh 171219 India
13. Consent: By making a booking or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.
14. Additional Policies:
    Guest Conduct Policy: Guests must respect the property, neighbors, and local community. No illegal activities or substances permitted on premises. Compliance with all applicable laws and regulations required.
    Damage and Breakage Policy: Guests are responsible for any damage caused to the property during their stay. Cost of repair/replacement will be charged to the guest. Security deposit may be collected at check-in (refundable upon satisfactory inspection).
    Complaints and Grievances: Any issues during your stay should be immediately reported to our caretaker or management. We strive to resolve all concerns promptly and satisfactorily. Post-stay feedback is welcome and helps us improve our services.